Retail Store Sales Skill Course
In recent years retailers have had to deal with increased levels of competition, the growth of the internet, new forms of technology and consumers that are looking for better value together with higher quality service. In another word, the retail environment of the future is likely to be increasingly competitive. As a result, retailers are required to equip with necessary skills to tackle and meet these challenges. This module aims to provide participant a broad background not only in management, but also more specific skills in retailing and sales. In understanding the importance of retailing as a customer-focused activity, the participant will be able to apply the core principles that allow value to be delivered to the customer.
Service
Course
Communication
Course
Management & Leadership Courses
Who Must Attend?
All the junior and experienced retail professionals.
Front line staff, their supervisors and anyone else who has a stake in delivering exceptional customer service in the company.
Retail professionals with supervisory responsibilities at store level (retail supervisor/manager & operations manager)
Course Aim
To provide participants a more comprehensive understanding of retail sales ；enable the participants to understand the customer requirement about retail sales and service of sales person. So they can provide the same standard of service to attract customer into the store (shop) and to retain these customers, which end up with increment of sales performance and profitability.
Course Content
The difference between sales and marketing.
Explore customer demand inquiry methods.
Attitude determines sales success and failure.
Retail store sales techniques system.
Master accurate customer techniques.
5 Seconds quick closing techniques.
Course Benefits
1. Participants will able to identify the common mistakes and avoid to repeat in the future.
3. Participants will have the necessary skill to identify customers’ need and fulfill their needs.
5. Participants will be able to learn the effective and efficient sales techniques, to elevate sales performance.
2. Participants will equip with effective retail store sales service attitude and techniques, enhance their professionalism.
4. Participants will have the necessary skills to build their confidence, to tackle the problem head-on and get the fantastic result.
6. Participants will be able to obtain effective and rapid-sales closing techniques.
If you face the following problems
If your sales staff has no idea how to perform an effective sales presentation, don’t be disappointed…
If the sales staff sales closing skill is poor , don’t worry…
If the sales staff presentation is boring and ineffective, don’t worry….
If the sales staff has problem to communicate with customers, don’t waste time to teach her/him…
If the sales staff always lost sales due to lack of sales presentation skill, don’t upset …
If the sales staff unable to break through the existing sales performance for years, don’t be disappointed…
If you are the boss, but not good in sales staff training, don’t be panic…
